Netkiller Cloud DeskTM is a help desk and case management solution for Google Apps. Netkiller Cloud Desk is a pure Google Apps solution with built in Google Apps Script and a combination of Google Docs, Google Form, Google Groups and Google Sites.
Key Benefits
- Securely embedded into your Google Apps account. No third party application required
- 99.9% uptime guaranteed for Google Apps for Business users
- Customizable application - change logo and fields for your organization's use
- Easy-to-use interface
Features
- Customization of help desk appearances and function
- Email notification when new case created, assigned, and resolved
- Each case managed and tracked by a unique case number
- Cases can be shared with groups or assigned to specific staff members
- Report functions measure the help desk service through various graphical charts
- Case history management and search in Google Groups
- Customer feedback survey
Demo Screenshots
 Customer Support Web Page
 |  New case notification email: Both customer and tech support team receive this email.
Dashboard gives you insights about your service quality, average response time, resource allocations, customer responses, and more.
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